Privacy Policy

Privacy Policy

This Privacy Policy describes how Eloiya (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from eloiya.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions and other information used for account security purposes.

  • Shopping information including the items you view, add to your cart, loyalty points, reviews, referrals, gift cards, or purchases.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.

  • Advertising and analytics partners through online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: to process payments, fulfill orders, send notifications, arrange shipping, manage returns/exchanges, and manage your account.

  • Marketing and Advertising: to send promotional emails, texts, or mail, and to show you ads.

  • Security and Fraud Prevention: to detect, investigate, or take action against possible fraudulent, illegal or malicious activity.

  • Service Improvement: to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For details about Shopify’s Cookies, see: Shopify Cookies Policy.

You can block or delete Cookies via your browser, but doing so may impact your experience.

Our Site also recognises Global Privacy Control (GPC) signals to opt out of certain tracking.

How We Disclose Personal Information

We may disclose your personal information to third parties, including:

  • Vendors and service providers (e.g., IT, shipping, payments, analytics, customer support).

  • Business and marketing partners.

  • Affiliates within our corporate group.

  • In connection with legal obligations, business transactions, or to protect our rights.

We do not use or disclose sensitive personal information without your consent.

We have “sold” and “shared” personal information (as defined by law) in the past 12 months for marketing and advertising purposes.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy or security practices.

Children’s Data

The Services are not intended for children, and we do not knowingly collect information from individuals under 16 years of age.

Security and Retention of Your Information

We cannot guarantee perfect security, but we take measures to protect your personal information.

Retention depends on our legal obligations, business needs, and the type of information collected.

Your Rights

Depending on where you live, you may have rights including:

  • Access/Know

  • Delete

  • Correct

  • Data Portability

  • Opt-out of sale/sharing/targeted advertising

  • Restrict processing

  • Withdraw consent

  • Appeal decisions

  • Manage communication preferences

You can exercise these rights by contacting us at eloiya.official@gmail.com.

We may need to verify your identity before processing requests.

Complaints

If you have concerns about our processing of your data, please contact us at eloiya.official@gmail.com. You may also have the right to lodge a complaint with your local data protection authority.

International Users

Your information may be transferred, stored, and processed outside of your country. If data is transferred from the EEA or UK, we rely on recognised legal transfer mechanisms.

Contact

If you have any questions about our privacy practices or this Privacy Policy, please contact us at:

📧 eloiya.official@gmail.com