Contact information

The Eloiya team is at your disposal to assist with any questions or enquiries you may have.

If your enquiry concerns an order you have placed:

Please note that, for legal and security reasons — and to ensure a faster and more efficient response — we will need to authenticate your customer profile.
In addition to your order number, we require at least two accurate matches from the details listed below. This will allow us to proceed with support for your request:

• Full name on the order
• Full delivery address
• Full billing address
• Email address used to place the order

We’re here to help from Monday to Sunday, 8 a.m. to 8 p.m. GMT.

If you have any questions, please visit our FAQ page, as 90% of queries can be answered there immediately.

If you need further assistance, please contact us via email at eloiya.official@gmail.com.

Please send only one email enquiry, as sending multiple messages may push your case to the back of the queue.